How can we help?
Questions about your account, subscription, or the app? Write to us directly and we’ll help you sort it out.
30-day money-back guarantee.
If Vize isn’t right for you, email us within 30 days of your first paid purchase. We’ll help you get your money back, with no long forms or back-and-forth.
Common questions
How does the 30-day guarantee work?
Email hello@getvize.app within 30 calendar days of your first paid Vize purchase. Include the email used for your account and your receipt or order number.
Website purchases are refunded by us to the original payment method. App Store purchases must be processed by Apple through Report a Problem; write to us and we’ll guide you through it.
How do I cancel my subscription?
For an App Store subscription, open iPhone Settings, tap your name, then Subscriptions → Vize → Cancel Subscription.
For a website purchase, open your account in the Vize app and tap Manage subscription, or email us and we’ll take care of it.
My purchase isn’t showing. What should I do?
Make sure you’re signed in with the same Apple Account or Vize email used for the purchase, then try Restore purchases in the app. If access still doesn’t appear, send us your receipt and account email.
How do I delete my account and data?
In Vize, open Account settings and choose Delete account. You can also email us from the address connected to your account and we’ll help with deletion.
Vize Manifest is operated by Buildloop s.r.o.
Company ID: 24366854Vomáčkova 194/4, Dolní Heršpice
619 00 Brno, Czech Republic
hello@getvize.app